Returns Policy

We hope that you are delighted with your order. However, if you are not entirely satisfied with your products purchased from Bronwyn Lunderstedt Online, on BronwynLunderstedt.com you may return any item in its original, unused condition, with proof of purchase for a full refund or exchange within 14 business days from delivery (except in the case of damaged and faulty items - see below). Your rights under this Returns & Exchanges Policy are in addition to any rights or remedies you have under law, including the Australian Consumer Law.

​​

We cannot accept returned goods that we reasonably believe have been used.  Unfortunately, we cannot accept returns on sale items or gift cards.

​

Refunds and Exchanges can take up to 14 business days to be processed after we receive your return. Refunds (excluding the initial delivery charge) will be made against the original payment method used.

​

All offers including, (samples, gift sets and bags, full size product, discounts) are only offered free of charge when supplied with an authorised and fully completed purchase. Any purchase that is cancelled and refunded, requires the customer to return the purchase including the free of charge item(s). Partially cancelled and refunded purchases require the customer to return the partially cancelled purchase including the free of charge item(s) if the final purchase amount is below the offer qualifier.

​

An exchange can be made for an item of same value. Please specify the item you wish to exchange for when you return the product.

Return to Sender – if your order has been returned to us, we will email you to confirm your address details. Please allow up to 10 business days for your order to be redelivered. Please note, if your shipping address is a place of business, you need to specify the Business Name for error-free delivery.

​

​